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About Us/Contact

ABOUT US

Clickity Clackity Cube is a homemade dice making business. We consistently strive to give our customers/followers a friendly, easy and personal experience within all of our channels and most certainly within our shopping experience.

We are passionate about our work and are constantly trying to deliver good quality and unique artisan dice for a modest price. We are also always willing to hear and respond to your feedback, suggestions and inquiries. We love to hear from our community as they are essential to helping us grow as a business.

We sincerely hope you have a wonderful experience with Clickity Clackity Cube and love our dice just as much as we do.

Feel free to follow us on our social media platforms to keep up to date with what we're doing.

  • Instagram
  • TikTok

SHIPPING INFO

We are based out of Melbourne, Australia. As we're a small business that is only starting out we will only be shipping to Australia, Aotearoa (New Zealand), the USA and the UK at the moment but we have plans to further expand if our business flourishes further.

As each and every dice set is hand crafted shipping times can vary depending on our work load at the time. If an issue arises with the shipment of your order we will reach out to you to resolve it or inform you.

As we are a small business operating with only two people we have a dedicated shipping day each week which we have designated to be Saturdays. We understand this may be frustrating for some but please be patient with us.

Shipping Info

ACCEPTED PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

  • Will anything effect the visibility of my inclusions?
    Opaque and semi-transparent pigment choices can very much impact how well you see your inclusions, please keep this in mind when when building your dice and if you are considering using solid or darker pigments. We will try our best to prevent this from happening but if an issue does arise we will reach out to you and try to resolve it as fast as we can.
  • I want a liquid core or blanks but how do I choose what they look like?
    When building your dice select whether you would like a liquid core or blanks from the drop down menu, then feel free to briefly specify how you wish it to look in the "Dice Pigments, Number Paints and Inclusions" text field. When selecting a Liquid Core you can choose whatever you want from a selection of our pigments and any of our inclusions. Due to the nature of our pigment pastes they are unable to mix with the liquid of the core, this means that only our powder and ink pigments are available for selection. If you do order a liquid core, we will reach out to you shortly after your order and you will be able to see the selection of pigments that are able to be used within it as well as providing us with any more details about your liquid core. When selecting Blanks you can choose from our entire catalogue of dice pigments and inclusions but you can also request for us to paint anything onto the blanks that you wish (keep in mind we are not painters so we will try our best to fulfill these designs to the best of our ability, but do not expect a masterpiece). As liquid cores and blanks can sometimes be very specific we will reach out to you via email for further details and clarification after your order has been purchased. Please note that if you do not respond to this email we will still fulfill your order with the details you have given us through the dice builder.
  • What do I do if I have a specific request for my custom dice?
    We understand that everyone has a specific image in their minds of what they want their custom set to look like. So if you have anything specific in mind or a small touch you'd like to include in the set please feel free to specify it in the "How do you want your dice to look?" text field.
  • How soon will I get my order?
    As Clickity Clackity Cube is a small business, the range of time that it takes you to receive your order can vary. Shipping times are also effected by your location in the world and the postal services being used. Due to working full time as well as running this business on the side, the times that we are able to get to the post office are limited. Because of this our completed orders are sent out on Saturdays every week.
  • Am I able to get a refund on my dice?
    Unfortunately as these dice are hand made and personally customised we do not accept refund requests. Although, if you are displeased with your order feel free to reach out to us at clickityclackitycube@gmail.com.
  • A dice set I'm interested in is out of stock, how do I let Clickity Clackity Cube know that I'd like to purchase it?
    Our pre-made sets are initially released as one of a kind. But if you want a pre-made set that is out of stock to return, then feel free to request it by clicking the "Bringeth them back" button on the product page and if we get enough requests we may bring that set back in a small batch. If you do request for a set to come back you will be notified as soon as the set returns to the store.
  • I have a suggestion for Clickity Clackity Cube, how do I let them know?
    If you scroll to the bottom of our info page you will find a suggestion form. Feel free to fill it out and suggest anything to us, whether that be a change to the website, a new pigment or inclusion suggestion or even an idea for a new pre-made dice set. We care about our customers and want to know what you guys are interested in.
FAQ

Contact Us

Feel free to contact us here if you:

- Have an inquiry about something that is not on our website

- Have a suggestion for an addition to add to our selection (Colour, filling, paint, mold, etc.)

- Any other reason to contact us, even if you just want to have a chat :)

Thanks for submitting!

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